Frequently Asked Questions:
What types of vendors can I use for Bill Pay?
Bill Pay vendors include merchants, utility companies, individuals, and businesses. You can choose from a pre-established list of common merchants or create a personal list of individuals and companies. You also have the option of making a single payment or established payment schedule.
What other features are available using Bill Pay?
Once you’ve set established at least one vendor, you can pay a bill, view billing reminders, check pending payments, and review recent payments within the Janney Advantage portal.
How do I enroll in Janney Advantage?
Speak to your Financial Advisor about opening a Janney Advantage cash management account.
What do I do if my Janney Advantage Debit card is lost or stolen?
Janney Advantage Card Services: If you have a lost or stolen Janney Advantage Debit Card, please call Customer Service at 1-877-859-1684.
Who can I contact with Online Access questions?
For additional questions related to Online Access, please reach out to our Online Services team at 888.882.0012, or OnlineServices@janney.com.
Need Assistance?
If you have trouble using the app, you may contact the Online Services team. Please have your Janney account information ready.
- Phone: 888.882.0012
- Email: OnlineServices@janney.com
- Monday through Friday: 7AM – 7PM EST
- Saturday, Sunday, and Holidays: 7AM – 12PM EST