Contact Us

FAQ

• What is Janney's main corporate mailing address and phone number?

  Corporate Headquarters

  Janney Montgomery Scott LLC

  1717 Arch Street

  Philadelphia, PA 19103

  215-665-6000

  800-526-6397

   

   

• How do I log into Online Access?

  To log into Online Access, visit www.myjanney.com. If you need assistance with the tools and features available in Online Access, visit Online Access & Digital Services (janney.com). If you have technical questions related to Online Access, reach out to our Online Services team at 888.882.0012 or OnlineServices@janney.com.

   

• I have a question about my statement or a notification I've received

  Contact your Financial Advisor if you need help with statements or with a notification.

   

   

• Who is my Financial Advisor?

  Here are suggestions to follow if you're not sure who your Financial Advisor is:

   

  • Review your statement
  • Try using our Financial Advisor Search page. You can search with full or partial name, and if you know the branch, you can call and ask them for assistance in locating your Financial Advisor.
  • Your Financial Advisor will be listed within your Online Access account. Login to Online Access, to view your Financial Advisor’s contact information.
  • If you're still unable to find your Financial Advisor, contact us by using the "Send Us a Message" contact form, and include your phone number. We will contact you by phone to help locate your Financial Advisor. Please do not include private information in the form, such as your Social Security number or account numbers.

   

• How do I update my contact information?

  Your Financial Advisor can help update your information for you, or you can update basic contact information through Online Access.

   

• Where do I find information about fees and account service charges?

  Visit our Fees & Service charges page or contact your Financial Advisor.

   

   

• Where can I find tax forms and dates related to the tax year and filing for taxes?

  Visit our Tax Information & Forms page.

   

   

• Where can I find IRA Forms?

  Visit our IRA Forms page for the most recent IRA, Roth IRA, SEP IRA, SARSEP IRA forms.

   

   

• I have changes to my account. Should I contact my Financial Advisor?

  Contact your Financial Advisor for:
  

   

  • Account maintenance & questions, including:
  • When you have questions about your account, your statement, or other communications from Janney
  • When you want to open a new account
  • When you need to make a change to an existing account
  • When you move or need to change how we contact you o When you want to change a beneficiary
  • When you appoint a professional to handle your accounts on your behalf, such as an accountant or attorney

  
  Significant changes & life events that may impact your accounts, including:

   

  • When you have a change in marital status
  • When you relocate
  • When you retire or have a change in your job status
  • Significant personal milestones or changes in the lives of your family
  • When there is a birth or death in your immediate family
  • When you start, sell, or close a business
    

   

• I have a lost or stolen Janney Advantage debit card. Who should I contact?

  If you have a lost or stolen Janney Advantage Debit Card, please call customer service at 1-877-859-1684.